Code of practice
What I do:
It is my responsibility as a tarot reader, to provide a safe, non-judgemental, welcoming and inclusive space for clients.
Anything shared with me during a reading remains completely confidential - the only exceptions to this are in the very unlikely event that I am required to disclose details of information I hold by law; or if you tell me that you, or someone else, are in immediate danger.
I believe in the autonomy and personal responsibility of anyone coming to me for a reading. Whilst a tarot reading may be a catalyst for positive change, the actions required to bring about that change, and the credit for doing so, belong to the individual, not me.
I welcome bookings from those of all genders and none, of any race or colour, all sexual orientations and religions, those with disabilities and those who are able-bodied, those who identify as neuro-typical and those who don’t.
I aim to provide readings which are inclusive and accessible to clients from all backgrounds, and as a white, able-bodied, cis woman, am open to being called in, kindly, if I miss the mark.
What I don’t do:
I do not read predictively, or practice fortune telling. It is my belief that the cards can be a wonderful tool for exploring our lives, beliefs, choices and current trajectory, and also that we have free will, and that our actions today, can change our tomorrows.
I do not read for third parties. When someone comes to me for a reading, it’s their reading. For example, I will read for on questions like “how can I best navigate the stress of my divorce?” or “how can I best support my son’s transition to university?”, but not on questions like “is my husband having an affair?” or “how can I make my son choose X university?”.
I am not qualified to, and nor will I, give financial, legal or medical advice.
Terms
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My reading fee is £45, for either in person or online readings and I always take this payment in advance.
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I operate a strict 48 hour cancellation policy: cancellations within 48 hours of your appointment time will not be eligible for refund. If you cancel before this time, you will receive a refund of your payment, less a £5 administration fee.
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In the unlikely event that I have to cancel a reading, you will be offered the choice to rebook or receive a full refund.
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Refunds for any other reason are offered at my discretion and my decision is final.
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I will only read for under 16s with a responsible adult present.
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I reserve the right to refuse a reading to anyone who behaves in a threatening manner, physically or otherwise, towards me or anyone else working in or using the building; is, or who I have good reason to believe is, under the influence of alcohol or drugs; is, or who I have good reason to believe is, under the age of 16 without an adult present.
Privacy Policy
I am Nia True, trading as Compass Tarot and can be contacted at nia.true@compasstarot.com, or on 07935 264582
Personal data means any information capable of identifying an individual. It does not include anonymised data. All personal information that you provide to Compass Tarot is held confidentially. I will never sell, rent or trade email lists or any of your personal data with other companies and businesses.
In this Privacy Policy, I’ve provided lots of information on when and why I collect your personal information, how I use it, the limited conditions under which I may disclose it to others and how I keep it secure.
When & why I collect your personal data & how I use it:
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When you sign up for my newsletter, I collect your name and email address - this information is only used to send you my newsletter and you can withdraw your consent for this at any time, by using the unsubscribe button at the bottom of the email, or by contacting me on using the details above.
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When you book a reading with me, I collect your name, telephone number and email address - this information is only used to book you in and to contact you in the unlikely event of cancellation.
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When you have a reading with me, I make notes including the date, your name, the subject of your reading and the cards drawn. I do not record the content of the actual reading. This data is kept in notebooks which in turn are kept in a locked box when not in use. I use this data if you come for a repeat reading at a later date, to reference any recurring themes.
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When you purchase and/or attend a course with me, I collect your name, email and telephone number, this information is used to send you information about the course you have purchased, copies of course handouts and any other information directly relevant to the course.
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I am also legally required to keep accounts, including what services you have purchased, your method of payment, and the amount you have paid.
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When you send me an email enquiry, I collect your name and email address, and any other contact details you give me.
Sharing your information
As mentioned above, I don’t sell, rent or trade personal data with other companies and businesses. The only circumstances in which I will share any such data are:
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When you sign up to my mailing list. I use a third-party provider, MailChimp, to deliver emails to people on my mailing list. I gather statistics around email openings and clicks using industry standard technologies to help me monitor and improve my newsletters. For more information, please see MailChimp’s privacy notice [embedded link to: https://mailchimp.com/legal/privacy/]. As previously stated, you can unsubscribe from my newsletter mailings at any time, by using the unsubscribe button at the bottom of any email I send you, or by contacting me using the details above.
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In the very unlikely event that I am required to disclose details of data I hold by law.
Also:
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I use Paypal for payment processing, so if you purchase a product or service on my site, you will be re-directed to the Paypal website. Compass Tarot will not collect any of your banking information, as the entire financial transaction will be carried out on Paypal’s site, so you will be providing them with your information directly, but I’m mentioning this here to be completely transparent. Here is Paypal’s privacy policy
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Google Analytics
When someone visits the Compass Tarot website, I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things like the number of visitors to different parts of the site. This information is only processed in a way which does not identify anyone. I do not make, or allow Google to make, any attempt to find out the identities of those visiting my website.
Cookies
When you visit the Compass Tarot website, or mobile site, we may collect information by using ‘cookies’. When you first visit the website, you will be asked to consent to this. If you prefer not to give consent, that’s absolutely fine, but it’s possible that some of the functionality of the site may not work, or work as well, without cookies being enabled.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and tailor what you see on the screen.
What does Compass Tarot use cookies for?
Whilst there are many different uses for cookies, this site uses them where required to provide you with a smooth web browsing experience.
Personal information
Storage & Access to Your Personal Information
Any personal data I collect and store, is kept on either my password protected computer, or in notebooks which I keep in a locked box when not in use.
You are entitled to view, amend, or delete the personal information that I hold for you. To do this, please contact me using the above details.
If you are unhappy with any aspect of how I collect and use your data, you can contact me using the above details and I will do my best to resolve your complaint. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
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This privacy policy may be amended from time to time. It was last updated on 7th March 2020.
To see my privacy policy, please click here